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PJ-1614NXE PJ-2216NXE Maintenance Manual 9 Troubleshooting
9-1
9 Troubleshooting
9.1 Introduction
This chapter provides information on possible causes of machine errors/damage and corrective actions.
If the machine is malfunctioning and an error message is displayed on the operation panel, refer to "9.2
Troubleshooting with Error Message". If the machine is malfunctioning but no error messages are
displayed, refer to "Troubleshooting without Error Message".
9.2 Troubleshooting with Error Message
This section describes the messages displayed in normal operation and upon an error occurrence as well
as how to correct the error.
The available messages are as follows.
Table 9-1 Error Message Type
Prio
rity
Message type Contents Reference
1 Operation status Displayed when the machine is operating normally.
9.2.1 Operation
Status
2 Error with message Displayed when an abnormal condition occurs during normal
operation.
9.2.2 Errors with
Message
3 Data error Displayed when a data communication error occurs between PC
and the machine.
9.2.3 Data Errors
4 Command error Displayed when an abnormal condition occurs during analysis of
PC commands.
9.2.4 Command
Errors
5 Error requiring reboot Displayed when a serious error critical to the machine operation
occurs.
9.2.5 Errors
Requiring Reboot
- PJ-1614NXE 1
- PJ-2216NXE 1
- Important Notice 3
- About This Manual 6
- GENERAL TABLE OF CONTENTS 7
- 4 Handling the printer 8
- 5 Maintenance 9
- 6 Troubleshooting 10
- 7 Appendix 11
- 8 Maintenance 11
- 9 Troubleshooting 11
- 10 Appendix 12
- 1 SAFETY INSTRUCTIONS 13
- <Memo> 14
- 1 Safety Instructions 15
- 1.4 Warning labels 18
- (1) Unit 19
- (2) Scroller 20
- 2 PRODUCT OVERVIEW 21
- 2 Product Overview 23
- 2.3 Part names and functions 24
- 2.3.1 Front 25
- No. Name Function 26
- 2.3.4 Operation panel 28
- 2.4 Printer status 30
- 2.4.5 Selecting Language 31
- 3 SPECIFICATIONS 33
- 3 Specifications 35
- Item Specifications 36
- 3.3 Interface Specifications 38
- 3.4 Options/Supply list 40
- (2) Roll media 41
- (3) Other supply items 41
- (2) Installation space 43
- Step 1 : 44
- Step 3 : 44
- 4 PART REPLACEMENT 47
- 4 Part Replacement 49
- 4.2.1 Removing Side Cover R 50
- 4.2.2 Removing Side Cover L 51
- 4.2.3 Removing Front Cover 52
- 4.2.6 Removing Paper Guide F 56
- 6. Remove the paper guide F 57
- 4.2.7 Removing Paper Guide R 58
- 4.2.8 Removing Head Cover 59
- 4.2.9 Removing Pump Cover 60
- 3. Remove the sensor bracket 74
- • Screw (M3×8): 1 76
- • Platen-retaining screw: 7 76
- 2. Remove the sensor bracket 78
- No. Y-axis motor bracket 82
- 4.5.5 Replacing T Fence 84
- 4. Replace the T fence 85
- Belt" 86
- Assembly 90
- 4.6.2 Replacing Head Assembly 92
- No. Part name 103
- 4.7.6 Replacing Cursor Roller 105
- 3. Replace the cursor roller 106
- 4.8.1 Replacing Ink Pump 107
- 4.8.2 Replacing Air Pump 108
- 4.8.3 Replacing Bimor Pump 109
- 4.8.4 Replacing Regulator 110
- 4.8.5 Replacing Air Chamber 110
- 4.8.6 Replacing Two-way Valve 111
- 4.8.10Replacing Ink Filter 114
- 4.8.12Replacing Nipple 115
- 3. Replace the nipple 116
- 6. Replace the bottle cap 120
- Components 121
- (2) 87-inch model 122
- (1) 64-inch model 123
- 6. Replace the winding motor 126
- 5 SELF-DIAGNOSIS 129
- FUNCTION 129
- 5 Self-Diagnosis Function 131
- 5.2.2 Starting Up 132
- 5.4 Inspection Menu 136
- 5.4.1 Memory Size Menu 137
- 5.4.2 Version Menu 138
- 5.4.3 Operation Panel Menu 139
- 5.4.4 Sensor Menu 140
- 5.4.5 Encoder Menu 141
- 5.4.6 Fan Menu 141
- 5.4.7 History Menu 142
- (2) Serious error history 143
- 5.4.8 Head Waveform Menu 145
- 5.5 Adjustment Menu 146
- 5.5.1 Skew Check Menu 147
- 5.5.2 Voltage Input Menu 147
- 5.5.3 Head Nozzle Check Menu 148
- "5.6Purge Menu" 149
- B: Paper feed direction 151
- Item Contents 152
- Media Feed Direction 153
- 5.5.6 CW Adjustment Menu 154
- 5.5.8 Test Drawing Menu 158
- 5.5.9 Side Margin Menu 158
- 5.5.10Head Cleaning Menu 158
- 5.5.12Feed Pitch Check Menu 160
- A: Paper feed direction 161
- 5.6 Purge Menu 162
- 5.7 Sample Drawing Menu 163
- 5.8 Parameter Menu 165
- 5.8.2 Parameter Update Menu 166
- (1) Head voltage 168
- (4) Paper feed distance 170
- (5) Side margin 171
- (6) Ink parameter 171
- (7) Serial number entry 171
- (8) Update/ Head temperature 172
- (9) Update/Sub tank heater 173
- 5.9 Endurance Running Menu 174
- 5.9.1 CR Motor Endurance Menu 175
- 5.9.2 PF Motor Endurance Menu 176
- 5.9.6 Pump Menu 179
- 5.9.7 General Endurance Menu 180
- 6 MAINTENANCE 183
- 6 Maintenance Manual 185
- 6.4 Maintenance Menu 187
- Initialization item Contents 188
- 7 ADJUSTMENT 191
- 7 Adjustment 193
- 7.3 Parameter Backup 197
- 7.4 Firmware Installation 200
- (2) Installation using a PC 201
- 7.5.1 Jigs and Tools 202
- 7.6.1 Jigs and Tools 204
- 7.7 Head Accuracy Adjustment 205
- 7.8 Cover Sensor Adjustment 206
- 7.9 Platen Height Adjustment 208
- 8 MAINTENANCE 209
- 8.2 Periodical Services 212
- 8.3 Part Life Information 213
- 8.4 Lubrication/Bonding 214
- 8.5 Transportation of Machine 215
- 9 TROUBLESHOOTING 217
- 9.2.1 Operation Status 220
- 9.2.2 Errors with Message 223
- 9.2.3 Data Errors 227
- 9.2.4 Command Errors 227
- 9.2.5 Errors Requiring Reboot 229
- (2) Mechanical Serious Errors 233
- 9.3.2 Paper Feed Problems 247
- 9.3.3 Drawing Problems 248
- 9.3.4 Noise Problems 257
- 9.3.5 Online Function Problem 259
- 9.3.6 Other Problems 262
- 10 APPENDIX 263
- 10.3 Jig and Tool List 266
- Table 10-3 Cover Section 270
- Table 10-4 Panel Section 270
- Table 10-5 Board Base Section 273
- Table 10-6 PF Driving System 276
- Table 10-7 CR Driving System 279
- Table 10-8 Cursor Section 282
- Table 10-11 Winding Section 288
- Table 10-12 Sending Section 290
- Table 10-13 Leg Section 293
- Table 10-14 Accessory 293
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